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CMS

Avaya Call Management System (CMS) is an integrated analysis and reporting solution to help you keep in touch with virtually everything that’s going on in your contact centre — whether you want to evaluate the performance of one agent, a group of agents, a single contact centre, or multiple locations around the world.

CMS provides robust real-time monitoring and historical reporting, including custom reporting, task scheduling, exception notification, threshold warning, administration and configuration, and long term ACD data storage, working with one or more of your Avaya media servers and gateways.

DataCom has been managing and designing standard and custom designer CMS reports for its clients for many years. We work with your contact centre managers, supervisors, and team leaders to help them get a sound understanding of the reports that they generate with Avaya CMS Supervisor.

For more information on the Avaya CMS server and the Avaya CentreVu application, please contact DataCom.