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Contact Centres

The traditional call center, rows of agents in headsets answering calls, is quickly becoming obsolete. In a consumer-driven, Internet-enabled world, your customers aren’t just calling you. They want to reach you via email, IM, text, and more. And simply taking calls isn’t enough to keep customers loyal—you need to proactively reach out to build relationships, upsell, and solve problems before they become deal-breakers.

In short, you need a contact centre. You need to reach your customers using the communications channels they want. You need to balance inbound and outbound communications so that no one is left waiting. And you have to do all of this while cutting costs, improving agent efficiency, and maximizing the value of every customer.

DataCom, with an Avaya solution can help. From internal operations to customer relationship management, we offer solutions to help make your entire contact centre more effective. Please feel to contact us if you would like more information.