Administering a Secondary Fax Extension

About this task

Subscribers who receive a large number of Faxes can have a separate, secondary extension dedicated to incoming Fax calls. Voice messages cannot be recorded at this extension, nor can other subscribers address messages to it.

To administer a secondary Fax extension on the system, you set up a second, Fax-dedicated extension for a subscriber's mailbox. The subscriber then has two extensions and one mailbox. The primary extension is administered for Call Answer, Personal Greetings, and other voice mail services. The secondary Fax extension provides only a brief greeting that reveals the subscriber's name and invites the caller to leave a Fax.

To administer a secondary Fax extension:

Procedure

Have the switch administrator create a phantom extension with a Direct Inward Dialing (DID) number for the subject subscriber.
Note the extension number created.
Have the switch administrator administer the phantom extension to cover directly to the messaging software.
(This way, the secondary Fax extension can be dialed as if it were a Fax machine.)
Go to the Communication Manager Messaging web page.
Under Messaging Administration, select Subscriber Management.
View the list of local subscribers by clicking the Manage button provided.
Select a subscriber and click Edit / Delete the Selected Subscriber button.
The system displays the Edit the Local Subscriber page.
Under Basic Information, use the Tab key to move to the Secondary Ext field and type the number of the subscriber's secondary Fax extension.
Note
This number must have the same number of digits as the primary extension.
Click Save to update the information to the database.