Administration Tasks

Task	Purpose	Page (All pages refer to Communication Manager Messaging web interface unless explicity stated)
Administer transfer type and restrictions.	This enhances system security by choosing the type of call transfers and coverages you will allow on your system and administer the extension ranges to which callers can transfer.	Under Messaging Administration, selectSystem Administration
Change both the privileged account (system administrator,sa) and non-privileged account (voice mail administrator (vm) passwords.	This ensures system security and prevents unauthorized access to your messaging software.	Administrator Accounts on the Server (Maintenance) Web page. (Click Server (Maintenance) on the Administration menu of the System Management Interface.
Define system limits.	This defines maximum capacities for such things as stored messages and message delivery lists.	Under Messaging Administration, Limits
Define basic features and parameters.	This defines login parameters and system time limits and transfer type, and globally activate certain features for all subscribers, such as multiple personal greetings.	Under Messaging Administration, select Subscriber Management
Define thresholds for warnings.	This defines thresholds that determine when mailboxes get too full or disk space gets too low. The messaging software plays a voice warning to subscribers when mailboxes get too full. In addition, the messaging software displays a warning on the status line when disk space for system messages gets too low.	Under Messaging Administration,Thresholds
Define Class of Service options.	This defines classes of service which you may then assign to subscribers. A class of service (COS) is a set of messaging capabilities.	Under Messaging AdministrationClasses-of-Service
Add subscribers.	This defines subscriber mailboxes to the system with the messaging software.	Under Messaging Administration, Subscriber Management
Create subscriber name recordings (optional).	This records the subscriber's voiced name fragment so that a caller or voice mail recipient hears the name, not the extension number, of the subscriber. You may give subscribers the capability to record their own names. This option is highly recommended.	Messaging mailbox with announcement recording capability Subscriber Management
Set up community sending restrictions (optional).	This restricts groups of subscribers to whom you have assigned the same community number from sending mail to other groups or from receiving voice mail from other groups.	Under Messaging Administration, Sending Restrictions
Set up outcalling (optional).	This administers system-related outcalling parameters. Outcalling allows a subscriber to tell the messaging software to place calls to a specified number when the subscriber receives new messages.	Under Messaging Administration, Outcalling Options
Set up a broadcast mailbox (optional).	This sets up a broadcast mailbox. A broadcast mailbox allows subscribers to send broadcast messages.	Under Messaging Administration, Subscriber Management
Customize system announcements and fragments (optional).	This changes the announcements that the messaging software plays automatically to fit the needs of your company.	Under Messaging Administration Announcement Sets Announcements Admin - Voice Fragments, Announcements Announcements Copy
Set up automated attendants (optional).	This creates automatic answering so that callers hear a menu of options, depending on the time of day and administered call routing. The callers then select options and transfer to other destinations by pressing touchtone buttons or dialing extensions.	Under Messaging Administration Attendant Management - Auto-Attendant Routing Business & Holiday Schedule, Routing, Menu Tree
Set up a bulletin board (optional).	This defines a bulletin board, which lets callers access a bulletin board to hear updated information or select messages from a menu of options.	Under Messaging Administration, selectSubscriber Management
Define Text-to-Speech (TTS) options (optional).	This determines what parts of text messages are converted into speech.	Under Messaging Administration, select Subscriber Management
Setting up and testing CMM Lockout Notification	The CMM Lockout Notification feature allows the CMM application to call you or another administrator whenever a subscriber mailbox or a CMM administrator login is locked due to excessive failed login attempts. You must create a lockout notification mailbox that uses outcalling to call the administrator’s telephone number when the mailbox is notified about a login violation.	Steps to set up CMM Lockout notification Under IMAP/SMTP Administration, select General Options and ensure SMTP LAN access is enabled Under Messaging Administration, select Outcalling Options and ensure that outcalling is enabled Add a new subscriber with a name similar to Lockout to know the purpose of the mailbox. On the same page, enable Outcalling Under Messaging Administration, select System Administration and provide the number of the mailbox you set up for Lockout Notification