Errors found by the system are recorded in the maintenance log. The messaging system then attempts to diagnose and isolate those problems and can send an alarm to the alarm log if it cannot correct the error automatically. The system also send alarms to the Communication Manager server alarm log.
The contents in the messaging alarm log represent all the significant problems the system detects. Therefore, the Alarm Log is a good starting point for troubleshooting the system. However, you might also wish to use the Communication Manager server Alarm Log, which lists all alarms on the Communication Manager server, including messaging alarms. This log is available from the Server (Maintenance) Web page through the option Current Alarms. For details see the online Help system available from the Server (Maintenance) Web page, or the maintenance documentation on the Communication Manager documentation that can be downloaded from Avaya Support Site.
The messaging alarm log contains two types of entries:
Active alarms
An active alarm indicates a current problem in the system.
Resolved alarms
Resolved alarms have been corrected either automatically or through a repair procedure.
Three alarm levels indicate the severity of an alarm:
- Major Alarms
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Major alarms indicate problems that could affect key system components or features. For example, if more than 25% of the voice ports are out of service, a major alarm is generated. Major alarms are repairable by technicians.
- Minor Alarms
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Minor alarms indicate problems that could affect full service but are not critical to system operation. For example, if a network connection occurs, a minor alarm is generated. Minor alarms are repairable by technicians.
- Warning alarms
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Warning alarms indicate problems that could potentially affect system service if not resolved. For example, if the customer system administrator does not create a trusted server password and a trusted server tries to log in, a warning alarm is generated. Warning alarms are repairable by the customer.
When an active alarm is corrected, its status changes from "active" to "resolved."
Alarm Resolution
If the customer purchases a maintenance service contract and activates the alarm origination feature, the system automatically sends major and minor alarms to a remote service center for correction. Warning alarms are not sent to a remote service center. Warning alarms must be corrected by the system administrator by using the procedures detailed in Alarms.
Alarm Notification
Viewing the administrator's log and the alarm log on a daily basis, either from the messaging administration screens or from the alarm log on the Communication Manager server, is the best way to be informed of new entries. Active alarms (alarms that have not been resolved) and new entries to the administrator's log are noted on the STATUS line.
Important The STATUS line can display multiple levels of alarms. The alarm level is important because it classifies problems within the system so that the most severe problems are worked on first. In most cases, the alarm level also marks the area between the responsibility of the system administrator (warning alarms) and the responsibility of the remote service center (major and minor alarms).