Checking Message Delivery Increments (Retry Schedule)

About this task

A message that is directed to a Fax print destination machine could fail if the Fax machine is in use, turned off, out of paper, or broken. Fax call delivery could also fail if the receiving machine or subscribers on the receiving machine are not Fax enabled. The system makes six attempts to deliver a Fax before the message fails.

To specify how often delivery attempts are made:

Procedure

Go to Communication Manager Messaging web page.
Under Messaging Administration, select System Administration.
The system displays the Administer System Attributes and Features page.
The values under the Rescheduling Increments for Unsuccessful Message Delivery heading control the intervals for which call delivery messages, including outbound Fax messages, are rescheduled.
Only the first five increments apply to Fax deliveries. After six unsuccessful tries, a Fax is considered undeliverable.
To change the rescheduling increments, use the Tab key to move to the field you want to change and enter another value.
Click Save to update this information to the system database.