From an Incoming Trunk

About this task

Use the following procedure to set up night service to an automated attendant from an incoming trunk:

Procedure

Assign the night automated attendant extension or hunt group number to the Night Service field on the Trunk Group screen.
The night automated attendant receives all incoming calls when you activate night service.
Activate Call Forwarding All Calls for the night automated attendant extension or hunt group number.
Set the destination as the messaging hunt group extension.

Result

While the console is in day service mode, calls are routed as usual according to the incoming destination on the Trunk Group screen. When the console is placed in night service mode, calls are routed according to the night automated attendant destination identified in the Night Service field.