Monitoring and Deleting Messages

About this task

The system makes regular attempts to delete voice messages, file attachments, and e-mail messages and to regulate Fax message storage in these mailboxes. However, messages can occasionally be retained. Therefore, you must regularly check Guaranteed Fax mailboxes for voice messages, file attachments, and e-mail messages as well as undeliverable Fax messages.

To check and delete messages:

Procedure

Access the mailbox through the telephone interface and access message headers by pressing 2 on the telephone keypad.
Delete each voice message by using the * 3 command on the telephone keypad.
Also on the telephone keypad, press 4 at the Activity menu to access the outgoing mailbox of the guaranteed Fax print destination machine.
Press * # to step through the message categories to listen for the category of undeliverable messages. (These are messages that can remain undeliverable, for example, because of some temporary problem with the Fax machine).
If you know the Fax machine is currently working, step through the message headers by pressing either # # to resend the messages or * 3 to delete the messages, as appropriate.
Continue until there are no more undeliverable messages.
Press * * 9 to exit the telephone interface.