The nightly scheduled backup that the messaging software performs might not have enough information to restore the system completely. However, the backup does contain enough information to return the system back to working order should a problem occur. This capability offers customers the security of always having the previous day's messaging and system information available.
At a minimum, the customer needs to complete seven backups (one for each night of the week). Depending on the needs of the business, these backups can be archived for a longer length of time or can be swapped out weekly. This process ensures that the previous day's messaging and system information is available at any time. However, it is the customer's responsibility to manage the data storage on their FTP backup server.
Note Scheduled backups do not always store voice data. In the event of a system failure, all voice messages are lost unless you have also performed a Backup Now.
The messaging maintenance software offers a consistent set of tools for troubleshooting and maintaining the system.
This consistency provides the customer's system administrator with a single point of reference for maintenance and troubleshooting, regardless of configuration. For example, the configuration can include Voice Messaging, and Digital Networking. All of these applications use the same alarm log to report problems that occur within the feature or in its interaction with other feature packages. This log:
Receives entries from all areas of the system
Prioritizes alarms according to severity
Is accessible in an easy-to-read report
The tools available to help maintain the messaging software are:
- Logs
Describes the different types of logs in which the system records information about its activities.
- Alarms
Describes the alarms recorded in the maintenance log and how they are corrected.
- Remote Service Center
Describes the role of the remote service center in maintaining the system.
- Database Audits
Describes the types of database audits that run automatically or on demand to ensure the integrity of system data.
- Security
Describes security features.