Use your touchtone telephone to record the automated attendant menu greetings that callers hear when they press a key on their telephones. You record an attendant menu greeting in the same way you record a personal greeting. The only difference is that you record the greeting for the attendant extension, and the greeting describes the options for the attendant.
It is a good idea to write down a script for the menu greeting ahead of time and read it aloud to a colleague before recording it. We also recommend that you write down the menu greeting numbers so that you have both the number and the corresponding greeting script if you need to re-record any greetings at a later date.
You might want to consider including the following in the menu greeting script:
A "hello and welcome" greeting followed by the menu choices available to the caller
An instruction on pressing * 8 to transfer to a specific extension (if this option is active) and press the pound sign
An instruction to wait if a time-out extension is administered
An instruction on pressing * 4 to repeat the menu selections
