A mailbox is a storage area on a computer disk for messages, personal greetings, and mailing lists. All Communication Manager Messaging subscribers automatically receive a mailbox when they are administered on the system. Mailboxes are divided into two sections, the incoming mailbox and the outgoing mailbox.
Each subscriber accesses his or her mailbox through a private password. After a subscriber logs in, the system voices the name of the subscriber (if recorded) and reports the number of new messages received (if any).
The incoming section of a mailbox receives messages from other subscribers, Communication Manager Messaging, and callers redirected to the mailbox because no one answered the telephone. The subscriber can save, delete, reply to, forward, and in other ways manipulate these messages.
A subscriber's incoming messages fall into three categories:
New
A message and header the subscriber has not yet listened to. The Message Waiting Indicator (MWI) on the subscriber's telephone turns on when a new message is present and turns off after the subscriber has listened to it.
Unopened
A message whose header has been listened to, but not the message itself. The MWI does not stay on for this type of message.
Old
A message the subscriber has listened to but has not deleted.
The outgoing section of a mailbox stores the messages that a subscriber creates, sends, or forwards. In most cases, these messages remain in the outgoing section until they are delivered. Outgoing messages are of the following types (listed in the default order in which subscribers review outgoing messages). The system administrator can change this order, if desired.
Files
Messages that subscribers create and save in the outgoing section of a mailbox. Later they can access these messages to modify, address and send again, or delete.
Undelivered
Messages that have not yet been sent (for example, those scheduled for delivery at a future time or date). Subscribers can review, change, or cancel messages and their addresses at any time before delivery.
Nondeliverable
Messages that the system could not deliver. The system attempts to deliver a message up to 10 times (or the administered number of times) and then places the message in this category. Usually this indicates that the intended recipient's incoming mailbox is full, that the recipient's system cannot recognize or accept a message component, or that there were transmission problems.
Messages defined as "nondeliverable" can be rescheduled for delivery with a new address, or altered to allow forwarding, if needed.
Delivered
Message headers that identify either messages delivered but not yet listened to or messages that contain components that could not be delivered. The latter type of message header is an Incomplete Deliveryheader. For example, if a message contains more than the allowable components (voice, text, and file attachments), the additional components are not delivered, and the message header indicates that a component was not delivered.
Accessed
Message headers that identify messages that have been listened to. A message is considered accessed even if only the header has been listened to.