| Allow Call Transfer?
|
y = yes
n = no (default)
|
Allows callers to transfer out of the messaging software with * 8 when this automated attendant is reached.
 Security To reduce the risk of toll fraud, it is strongly recommended that
this field be left at its default setting of n for most attendants.
|
| Button:
|
Display only
|
The telephone keypad numbers from 1 to 9 and 0.
|
| Extension:
|
3- to 10-digit extension
e
|
For each button number you want a caller to use, type a 3-digit
to 10-digit extension (depending on your dial plan) or e. The
default is a blank.
Type an extension if you want to connect a call to this extension
when the caller presses the associated button number. The extension
could lead to a nested automated attendant or bulletin board, ring
at a telephone, or connect directly to a voice mailbox.
If the
extension leads to a nested attendant, that attendant must already
have been created.
Type e if you want the caller to dial any extension
or name beginning with the associated button number.
Callers
can dial the extension if the Addressing Format: field on Automated Attendant Subscriber
page is extension.
Callers can dial the name if the Addressing Format: field
on Automated Attendant Subscriber
page is name. If they are using name addressing, the Extension field for buttons 2 through 9 must all be e.
The associated voice prompt instructs the caller to enter an extension
or name.
For a menu with only one button option, the value in this field
must be an extension.
|
| Treatment
|
Blank
call-answer
guest-greeting
transfer
|
For any extension listed, enter one of the following to identify
how the messaging software handles the call when this button is pressed:
blank
Means the corresponding button selection
on the telephone keypad is not an available menu selection. Note that
a blank in the Extension field requires a blank
in the Treatment field.
call-answer
Puts the call directly into the
mailbox for the extension and plays the call answer greeting, attendant
menu, or bulletin board message without transferring through the switch.
guest-greeting
Puts the call into the mailbox
for the designated extension (without transferring through the switch),
plays the standard guest greeting ("Please leave a message for name"),
and allows the caller to record a message.
transfer
Transfers the call to the extension
on the switch.
|
| Comment
|
|
This is an optional field that can be used for any notation that
could help to identify the extension. This field could be helpful
should you need to modify the attendant's functions or re-record the
attendant menu at a later date.
|
| Timeout, Extension
|
|
Specifies the extension to which the caller goes when the timeout
period has elapsed. If this field is left blank, the caller is disconnected
after two timeout periods elapse.
|
| Timeout, Treatment
|
Blank
call-answer
guest-greeting
transfer
|
See the Treatment field description above
to determine your choice. This field identifies how the system handles
the call if a timeout occurs and no input is received.
If you leave this field blank, the Timeout, Extension: field must be blank.
If you type an entry in this field, the Timeout,
Extension: field must contain an entry.
|
| Timeout, Comment
|
|
This is an optional field that can be used for any notation that
could help to identify the extension. This field could be helpful
should you need to modify the attendant's functions or re-record the
attendant menu at a later date.
|
| Length of Timeout on Initial Entry:
|
From 0-9
Default: 5
|
This is the number of seconds the system waits for a response from
the caller.
|
