Commonly Customized Fragments and Announcements

To effectively customize your announcements, you must know the fragment numbers and the context in which they are most commonly used. This topic provides that information.

Fragments and announcements combine to tell subscribers and callers what to do and what their options are for using the system. You can change Communication Manager Messaging announcements to meet the needs of the business and of the subscribers. The procedures for doing this, and a more detailed discussion of the concepts and terms, are described in Customizing Announcements.

List of Commonly Customized Fragments and Announcements

The fragments listed in the following table are the most commonly customized fragments. Each fragment is listed with one of the announcements that contains it to show the context in which the fragment is normally used. In addition to the announcements listed in this section, the system also uses most of the fragments in other announcements. However, any other announcements that use a fragment have a construction very similar to the announcements listed here.

The announcements and fragments listed apply to US English, US English TDD, and US English 1-2-3. However, 1-2-3 fragments use numbers to identify touchtone keys, not letters. Also, you must rerecord TDD fragments with a teletypewriter (TTY) connected to your telephone.

Announcement Number	Fragment Number	Fragment Text
a18	f555	To access your mailbox, press star R.
f291	To transfer to another extension, press star T.
f80	To have system wait, press star W. If finished, please hang up or to disconnect messaging, press star star X.
a119		IF(VERSION>2)THEN
f305	You are at the activity menu.
	IF(NUMBER==0)THEN
f990	To record and send voice mail messages, press 1.
	ELSE
f991	To record and send voice mail, press 1.
	ENDIF
f992	To get messages, press 2.
f996	To check your outgoing messages, press 4.
	a1174(NUMBERNUMBER(2)NUMBER(3)IF(NUMBER==0)THEN
f1001	To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
	ELSE
f1165	To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
	ENDIF
	f282	To have system wait, press star W. To access the names or number directory, press star star N. If finished, please hang up or to disconnect messaging, press star star X.
	ELSE
f305	You are at the activity menu.
f985	To record and send voice mail messages, press 1. To get messages, press 2.
f48	To check your outgoing messages, press 4. To administer mailing list, personal directory, password, or account name, press 5. To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
f282	To have system wait, press star W. To access the names or number directory, press star star N. If finished, please hang up or to disconnect messaging, press star star X.
a174		NAME
f822	As you use messaging your name will be included in system announcements that you and other people will hear. At the tone, please speak your name. After speaking your name, press one.
a199	f592	Messaging passwords must now be NUMBER
f81	digits.
f593	Please choose a new password of NUMBER(2)
f81	digits.
f173	Please enter new password
f224	and pound sign.
a289		IF(VERSION>2)THEN (where v. 3 has call answerdisable) a1178(NUMBER NUMBER(2)NUMBER(3)NAME)ELSE IF(NUMBER==0)THEN
f43	Your call is being answered by messaging. NAME
f44	is not available. To leave a message, wait for the tone. ENDIF IF (NUMBER==1) THEN
	f71	To leave a message, wait for the tone. ENDIF IF (NUMBER==2) THEN NAME
f44	is not available. To leave a message, wait for the tone. ENDIF
a349	f118	Enter last name
f224	and pound sign.
f175	Please note only messaging subscribers can be specified by name.
a514	f582	Messaging passwords must now be at least NUMBER
f81	digits.
f593	Please choose a new password of NUMBER(2)
f588	or more digits.
f173	Please enter new password
f224	and pound sign.
a584	f186	To record messages, press 1. To get messages, press 2. To check you outgoing messages, press 4.
a728	f775	To record messages, press one. To get messages, press two. To administer personal greetings, press 3.
a815	f287	Welcome to messaging.
f97	For help at anytime, press star H.
a1174		IF(NUMBER==0)THEN IF(NUMBER(2)==0)THEN IF(NUMBER(3)==0)THEN
f997	To administer mailing list, personal directory, password, or account name, press 5.
	ELSE
1149	To administer mailing list, personal directory, password, account name, or call answer options, press 5.
	ENDIF ELSE IF(NUMBER(3)==0)THEN
f1147	To administer mailing list, personal directory, password, account name, or addressing options, press 5.
	ELSE
	f1151	To administer mailing list, personal directory, password, account name, addressing options, or call answer options, press 5.
	ENDIF ENDIF ELSE IF(NUMBER(2)==0)THEN IF(NUMBER(3)==0)THEN
f999	To administer mailing list, personal directory, password, or account name, press 5.
	ELSE
f1150	To administer mailing list, personal directory, password, account name, or call answer options, press 5.
	ENDIF ELSE IF(NUMBER(3)==0)THEN
f1148	To administer mailing list, personal directory, password, account name, or addressing options, press 5.
	ELSE
f1146	To administer mailing list, personal directory, password, account name, addressing options, or call answer options, press 5.
a1178		IF(NUMBER==0)THEN IF(NUMBER(3)==1)THEN (where 1=call answer disabled)
f43	Your call is being answered by messaging.
	NAME
f1163	is not available.
f1162	Sorry, the mailbox you have reached is not accepting messages at this time.
f95	Please disconnect.
	ELSE
f43	Your call is being answered by messaging.
	NAME
f44	is not available. To leave a message, wait for the tone.
	ENDIF ENDIF IF(NUMBER==1)THEN IF(NUMBER(3)==1)THEN (where 1=call answer disabled)
f1162	Sorry, the mailbox you have reached is not accepting messages at this time.
	f95	Please disconnect.
	ELSE
f71	To leave a message, wait for the tone.
	ENDIF ENDIF IF(NUMBER==2)THEN IF(NUMBER(3)==1)THEN (where 1=call answer disabled)
	NAME
f1163	is not available.
f1162	Sorry, the mailbox you have reached is not accepting messages at this time.
f95	Please disconnect.
	ELSE
	NAME
f44	is not available. To leave a message, wait for the tone.
		ENDIF ENDIF IF(NUMBER(2)==1 && NUMBER(3)!=1)THEN
f1141	When finished recording, press pound for more options.
a2077	f305	You are at the activity menu.
	IF( NUMBER == 0 ) THEN
f990	To record and send voice mail messages, press 1.
	ELSE
f991	To record and send voice mail, press 1.
	ENDIF,
f992	To get messages, press 2.
f1006	To record or change the greeting heard by callers, press 3.
f996	To check your outgoing messages, press 4.
f2041	To customize your mailbox. For example, to create or edit your mailing lists, to specify your printer preferences, or to change your password, press 5.
		IF( NUMBER == 0 ) THEN
f1001	To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
	ELSE
f1165	To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
	ENDIF,
f282	To have system wait, press star W. To access the names or numbers directory, press star star N. If finished, please hang up or to disconnect messaging, press star star X.
a2079	f305	You are at the activity menu.
	IF( NUMBER == 0 ) THEN
f990	To record and send voice mail messages, press 1.
	ELSE
f991	To record and send voice mail, press 1.
	ENDIF,
f992	To get messages, press 2.
	f1016	To administer your greeting, press 3.
f996	To check your outgoing messages, press 4.
f2041	To customize your mailbox. For example, to create or edit your mailing lists, to specify your printer preferences, or to change your password, press 5.
	IF( NUMBER == 0 ) THEN
f1001	To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
	ELSE
f1165	To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
	ENDIF,
f291	To transfer to another extension, press star T.
f282	To have system wait, press star W. To access the names or numbers directory, press star star N. If finished, please hang up or to disconnect messaging, press star star X.
a2081	f305	You are at the activity menu.
	IF( NUMBER == 0 ) THEN
	f990	To record and send voice mail messages, press 1.
	ELSE
f991	To record and send voice mail, press 1.
	ENDIF,
f992	To get messages, press 2.
f1006	To record or change the greeting heard by callers, press 3.
f996	To check your outgoing messages, press 4.
f2041	To customize your mailbox. For example, to create or edit your mailing lists, to specify your printer preferences, or to change your password, press 5.
	IF( NUMBER == 0 ) THEN
f1001	To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
	ELSE
f1165	To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
	ENDIF,
	f291	To transfer to another extension, press star T.
f282	To have system wait, press star W. To access the names or numbers directory, press star star N. If finished, please hang up or to disconnect messaging, press star star X.
a2082	f305	You are at the activity menu.
	IF( NUMBER == 0 ) THEN
f990	To record and send voice mail messages, press 1.
	ELSE
f991	To record and send voice mail, press 1.
	ENDIF,
f992	To get messages, press 2.
f996	To check your outgoing messages, press 4.
f2041	To customize your mailbox. For example, to create or edit your mailing lists, to specify your printer preferences, or to change your password, press 5.
	IF( NUMBER == 0 ) THEN
	f1001	To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
	ELSE
f1165	To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
	ENDIF,
f282	To have system wait, press star W. To access the names or numbers directory, press star star N. If finished, please hang up or to disconnect messaging, press star star X.
a2084	f305	You are at the activity menu.
	IF( NUMBER == 0 ) THEN
f990	To record and send voice mail messages, press 1.
	ELSE
f991	To record and send voice mail, press 1.
	ENDIF,
f992	To get messages, press 2.
f1006	To record or change the greeting heard by callers, press 3.
	f996	To check your outgoing messages, press 4.
f2041	To customize your mailbox. For example, to create or edit your mailing lists, to specify your printer preferences, or to change your password, press 5.
	IF( NUMBER == 0 ) THEN
f1001	To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
	ELSE
f1165	To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
	ENDIF,
f291	To transfer to another extension, press star T.
f117	To reach the covering extension, press star zero.
f282	To have system wait, press star W. To access the names or numbers directory, press star star N. If finished, please hang up or to disconnect messaging, press star star X.
a2085	f305	You are at the activity menu.
	IF( NUMBER == 0 ) THEN
	f990	To record and send voice mail messages, press 1.
	ELSE
f991	To record and send voice mail, press 1.
	ENDIF,
f992	To get messages, press 2.
f996	To check your outgoing messages, press 4.
f2041	To customize your mailbox. For example, to create or edit your mailing lists, to specify your printer preferences, or to change your password, press 5.
	IF( NUMBER == 0 ) THEN
f1001	To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
	ELSE
f1165	To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
	ENDIF,
f291	To transfer to another extension, press star T.
	f282	To have system wait, press star W. To access the names or numbers directory, press star star N. If finished, please hang up or to disconnect messaging, press star star X.
a2086	f305	You are at the activity menu.
	IF( NUMBER == 0 ) THEN
f990	To record and send voice mail messages, press 1.
	ELSE
f991	To record and send voice mail, press 1.
	ENDIF,
f992	To get messages, press 2.
f1006	To record or change the greeting heard by callers, press 3.
f996	To check your outgoing messages, press 4.
f2041	To customize your mailbox. For example, to create or edit your mailing lists, to specify your printer preferences, or to change your password, press 5.
	IF( NUMBER == 0 ) THEN
	f1001	To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
	ELSE
f1165	To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
	ENDIF,
f291	To transfer to another extension, press star T.
f117	To reach the covering extension, press star zero.
f282	To have system wait, press star W. To access the names or numbers directory, press star star N. If finished, please hang up or to disconnect messaging, press star star X.
a2087	f305	You are at the activity menu.
	IF( NUMBER == 0 ) THEN
f990	To record and send voice mail messages, press 1.
	ELSE
f991	To record and send voice mail, press 1.
	ENDIF,
	f992	To get messages, press 2.
f996	To check your outgoing messages, press 4.
f2041	To customize your mailbox. For example, to create or edit your mailing lists, to specify your printer preferences, or to change your password, press 5.
	IF( NUMBER == 0 ) THEN
f1001	To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
	ELSE
f1165	To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
	ENDIF,
f291	To transfer to another extension, press star T.
f117	To reach the covering extension, press star zero.
f282	To have system wait, press star W. To access the names or numbers directory, press star star N. If finished, please hang up or to disconnect messaging, press star star X.
a2088	f305	You are at the activity menu.
	IF( NUMBER == 0 ) THEN
f990	To record and send voice mail messages, press 1.
	ELSE
f991	To record and send voice mail, press 1.
	ENDIF,
f992	To get messages, press 2.
f1006	To record or change the greeting heard by callers, press 3.
f996	To check your outgoing messages, press 4.
f2041	To customize your mailbox. For example, to create or edit your mailing lists, to specify your printer preferences, or to change your password, press 5.
	IF( NUMBER == 0 ) THEN
f1001	To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
	ELSE
	f1165	To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
	ENDIF,
f282	To have system wait, press star W. To access the names or numbers directory, press star star N. If finished, please hang up or to disconnect messaging, press star star X.