Running a remote update manually

About this task

You need to run a remote update manually to populate the user database quickly or to correct database inconsistencies that were discovered during an audit.

Procedure

On the Administration menu, click Messaging > Reports > Measurements.
Under Reports, select Measurements.
Select Feature as the type, with the cycle set for a day.
Note down the current number of remote users.
Under Server Administration, select Request Remote Update.
On the Request Remote Update, select a server name from the drop-down.
The Request Update button, which remains grey before this action now turns active
Click Request Update.
Tip
You can know the status of an update by using the Refresh Update Status button. The current status is reflected: pending or competed with the time stamp.

Note
The update might take some time, possibly hours, depending on the number of users on the remote system. Avoid running the remote update during prime time hours.
When the remote update is complete, under Messaging Administration, select Subscriber Management.
To view the remote subscribers for which you recently did the update, click the Manage button provided for that machine.
The system displays the Manage Remote Subscribers page. Check that the remote users are listed on the local system.
Now, go back to measurements page to confirm the number of remote users.
Redo, steps 2 and 3.
Under Logs menu, select Administrator.
Click Display to get the logs.
View the Administrator's Log to verify that no conflicts or problems occurred with the remote update.

Result

This ensures that the manual process of remote updates was successful.