Shipping Policy
DataCom is committed to providing a fast and reliable shipping experience to our customers. Below is our shipping policy, which outlines the procedures and guidelines for shipping orders.
Shipping Rates
Our preferred shipping carrier is Canada Post. We can also ship using FedEx, UPS, or a carrier of your choice if previously arranged before initiating the ordering process. When placing an order, shipping rates are calculated live by Canada Post based on the size and shipping weight of the product ordered, and the shipping destination.
Shipping Methods
During the Order Checkout process, Canada Post will offer you a variety of shipping methods that include Regular Parcel™, Xpresspost™, Priority™, and Expedited Parcel™, based on the size and weight of the packaged shipment and on its destination.
Delivery Times
Actual delivery times depend on the shipping destination and the shipping method selected. Exceptions to delivery times can occur due to delays caused by inclement weather, carrier service disruptions, or other factors beyond our control.
Order Processing
Orders placed before 2 PM ET that qualify for same-day shipping will be processed and shipped on the same business day. Orders placed after 2 PM ET will be shipped the next business day. Orders will not be processed on statutory holidays or shipped during carrier service disruptions or other factors beyond our control.
Tracking Information
All domestic parcel services (Regular Parcel™, Xpresspost™, Priority™, and Expedited Parcel™) include tracking. Canada Post will also provide online tracking for small and lightweight items under 2 kg. and liability coverage up to $100 (some conditions apply) with Tracked PacketTM – International, shipping to 38 select countries. See the Canada Post International shipping chart. Tracking information will be sent to customers via email once the order has been shipped.
Return Policy
If you need to return an item, please review our Return and Refund Policy.
International Orders
We ship internationally to different countries. International shipping rates apply and may vary depending on the destination. Customers are responsible for any currency conversion fees when ordering or returning goods or services, and for any customs or import fees that may be associated with receiving international orders. International orders may also be subject to the Restricted Goods and Technologies.
Damage or Loss
We take great care in packaging and shipping our products, but in rare cases, damage or loss may occur during transit. If your order is damaged or lost during transit, please follow the procedure outline in our Return and Refund Policy to arrange for a replacement or a refund.
Insurance Coverage
Based on what is shipped and the shipping service used, Canada Post does provide some insurance coverage for lost, late, or damaged items. Please contact us before ordering, if you would like to arrange additional coverage.
Updates to Shipping Policy
Any changes to the DataCom Shipping Policy will be posted here and will supersede all previous changes. For material changes, DataCom customers and subscribers will be contacted directly.
If you have any questions or concerns about our shipping policy, please contact us.
Thank you for shopping with us!
DataCom Shipping Policy – Last updated, December 17, 2024.