A substitute for an automated attendant is needed so that calls do not go unanswered when the messaging software is busy or unavailable. Administer each messaging system individually. Consult the appropriate switch documents for details and interactions with other features.
For the automated attendant, you assigned either a station or a hunt group. If you assigned a station, you cannot use a substitute. If you used a hunt group, and messaging is unavailable, use the attendant console to change the destination of Call Forwarding from the messaging system to a live attendantfor example, forward calls to LDN. When messaging becomes available, activate forwarding to the messaging extension. Another option is to change the incoming destination to a recorded announcement while the automated attendant is out of service. See Switch Recorded Announcement below for more information.