Completing the Routing Table

About this task

Now that the schedules are set up to suit your business purposes, you are ready to complete the routing table. See Overview of the Routing Table for conceptual information about routing schedules.

To complete the routing table:

Procedure

Log in to the Communication Manager Messaging web page.
Under Messaging Administration, select Attendant Management.
Click the Routing Table button.
The system displays the Auto-Attendant Routing Table page.

The routing function redirects calls to specified numbers according to the instructions given in the business and holiday schedules and the routing table.

Using the Auto-Attendant Routing Table page as an example, if a call came in on trunk 802 on New Year's Day, the call would be routed according to the Holiday Schedule hol1. Referring to Auto-Attendant Routing Holiday Schedules page, you see that on 01/01 (New Year's Day), calls are directed to extension 9999. This extension might be administered with a greeting that tells the caller that the office is closed for the day. If the call came in on trunk 802 during a regular business day, it would be routed to extension 9003.
Complete the routing table using the information in the table for Field Definitions Auto-Attendant Routing Table page
Click Update to save the information to the system database.