Monitoring Usage of Mailbox Space

About this task

During the first few weeks of FAX Messaging operation, subscribers might tell you that the messaging system often reports that their mailboxes are full. If such reports are frequent for a particular subscriber, consider expanding the capacity of the subscriber's mailbox.

Note

If a subscriber receives a partial Fax, verify if the subscriber's mailbox is full. If there is not enough room in the mailbox to accept the entire Fax, the message is truncated. If the mailbox is not full when the subscriber receives a partial Fax, the subscriber's maximum call answer message size might be too small to contain the message. The system administrator can check "admin.log" to see if subscriber's mailboxes are full.

To monitor usage of mailbox space:

Procedure

Go to Communication Manager Messaging web page.
Under Messaging Administration, select System Administration.
Under Reports, select Measurement.
In the Type field, select Subscriber and in the Cycle field select the day.
Provide the extension of the subscriber whose mailbox you want to check.
The system displays the Measurements page;Subscriber Daily Traffic Report with information that pertains to the current date.
Compare the number of seconds in the Mailbox Space Used field with the administered value in the adjacent Space Allowed field.
If these two fields are roughly equivalent, you need to increase the mailbox size as described in Enabling FAX Messaging on an Individual Basis.

To increase mailbox size for a COS, follow the procedure Enabling FAX Messaging by Defining a COS.