With multiple personal greetings, your automated attendant menu greeting can change according to the type of call. For example, you can have one greeting for out-of-hours calls and another for calls during regular business hours. You can also have different menus for internal and external calls.
Note If your system should lose any voice messages, for example, due to a disk crash, you must check each of the automated attendant menu greetings to ensure that none were lost. It is a good idea to write down the scripts for the menu greetings as a precaution. If an automated attendant menu greeting is lost, re-record it.
If an automated attendant menu is lost or was never recorded, callers hear a system announcement indicating that attendant services are not available. The system also makes an entry in the Administrator's Log each time a caller dials the automated attendant extension. You can view these logs at any time (see The Administrator's Log).