Automated attendants can allow callers to transfer to subscribers by spelling out subscriber names.
For transfers by name, you must:
Enter name in the Addressing Format field on page 2 of the Subscriber screen.
Set buttons 2 through 9 to e on Automate Attendant Menu section of the Edit Local Subscriber page as described in the Field Definitions: Edit Local Subsciber page; Automated Attendant section table.
The Example: Setting Up an Automated Attendant for Call Transfer by Name illustrates an automated attendant administered to allow transfers by name.
The voiced menu for this type of automated attendant should tell the caller to spell the person's name to which they want to transfer, last name first, by pressing the keys on the telephone keypad. Because callers use only the numbers 2 through 9 to spell a name, you can code buttons 1 and 0 to transfer directly to another destination (such as a live attendant). In this case, the menu should also instruct callers on how to transfer by extension (for example, "To transfer to an extension, press star 8 (*T) and the 5-digit extension number, followed by the pound sign.").