Step 1: Enabling Call Transfers Out of messaging

About this task

Before an automated attendant can route calls, you must enable the Call Transfer Out feature in the messaging software.

Security

Enabling callers to transfer out of the messaging software has significant security implications. These implications are described under Fraudulent Transfers. If your system is administered to allow transfer by "digits," ensure that the extension you assign to your automated attendant falls within the range of allowed numbers. See Controlling Call Transfers for more information.

To enable call transfers out of messaging:

Procedure

Log in to the Communication Manager Messaging web pages
Under the Messgaing Administration menu, select System Administration.
The system displays the Administration System Attributes and Features screen.
In the Call Transfer Out Of Messaging section, from the Transfer Type drop-down menu, select Enhanced Cover 0.
Enhanced Cover 0 follows the coverage path for the covering extension. Covering extension is the default extention to which a call will be transferred when they press 0 or *0.