Step 4: Confirming Automated Attendant Administration

About this task

The process of defining an automated attendant menu system is complete when all of its submenus are defined and all the voice prompts including any announcements such as attendant menus are recorded. The Messaging software provides a testing utility. This is a convenient way to test the structure of a menu so that callers do not encounter an incomplete automatic-attendant menu tree.

To access the testing utility:

Procedure

Log in to the Communication Manager Messaging web page.
Under Messaging Administration, select Attendant Management.
Select an attendant from the list and click the Menu Tree button.
The system displays the Auto-Attendant Menu Tree page.

Tip: The display command can be preceded by print. This way the display is printed on your system printer.
Complete the fields in this screen using the information in the table for Field Definitions: Auto-Attendant Menu Tree page.
Click Display Menu Tree to test the menu tree.
The testing utility searches automated attendant menus to verify that each mentioned automated attendant mailbox exists and that the necessary personal greeting(s) have been recorded.
The program tests nested mailboxes until they have all been tested. As the testing proceeds, the results display on the screen.