Prepare subscribers by taking the following steps:
Inform users about their messaging email capabilities. See Notifying Subscribers of Email Capability and Setup for more information.
Allow Message Manager subscribers to add email addresses to their personal address books or their messaging lists to simplify addressing.
Determine whether to allow messaging subscribers to access messages in their messaging mailbox with a POP3 or IMAP4 email program. The messaging software can send messages similar to any mail gateway, but allowing this access presents certain security risks. See Security Issues for more information.
When questions arise, or in the initial training about messaging email, describe the following differences to subscribers:
When a message is sent from a messaging subscriber to recipients in both messaging and the Internet, the messaging recipients are not listed on the Internet recipient's email To: list. Therefore, the email recipients do not know which messaging subscribers also received the message and cannot use the email application's Reply All function to send a reply to the messaging recipients of the original message.
Messages expire within a time period determined by the subscriber or COS mailbox settings. Subscribers need to understand this difference because email accounts do not usually have this limitation.
Users can set their email application (such as Outlook or Exchange) to forward mail automatically to another email address or to their messaging email address. messaging does not allow mail to be automatically forwarded to another email address.