Unlocking a Subscriber's Mailbox

Things to Consider About Unlocking a Subscriber's Mailbox

Security/toll fraud If a subscriber is repeatedly locked out of the messaging system, some unauthorized person may be attempting to tamper with that subscriber's mailbox. Report this to the subscriber's manager or to your company security office before unlocking the login ID.

If the unsuccessful login attempts were made from an extension other than that of the owner of the mailbox, the Administrator's Log contains information about the break-in attempts.

Screen access Both messaging administrators using the vm login, and system administrators using the sa login can access the Subscriber screen and unlock a subscriber's mailbox.