The following alarms are generated by the SW application and indicate a problem with the switch integration:
The host switch link has been out of operation for too long. When the link is not in operation, the messaging software does not provide call coverage.
The system resolves this alarm when the link returns to operation.
A remote switch link has been out of operation too long. When the link is not in operation, the messaging software does not provide call coverage for the remote subscribers.
This alarm is resolved automatically when the link comes up.
The host switch link has been in service and out of service too frequently. When the link is not in operation, the messaging software does not provide call coverage.
A remote switch link has been in service and out of service too frequently. When the link is not in operation, the messaging software does not provide call coverage for remote subscribers.
The host name resolution failed. The system cannot match a host name to an IP address. The messaging software cannot connect to the system with the host name.
The switch rejected the messaging system's session connection attempt. Because of this rejection, the messaging software cannot communicate with the switch. Callers will need to enter an extension number to reach a mailbox. Also, callers are not able to transfer to other destinations.
The switch failed to send an acknowledgment message to the messaging software's request for a session connection within the allowed period of time. Because of this failure, the messaging software cannot establish a link to the switch. If this condition persists, it will lead to a major alarm that indicates that the link is not in operation.
The messaging software sent data to the host switch and did not receive an acknowledgment message within the allowed period of time. This condition can be the result of network delays, a loss in LAN connectivity, or problems with the switch that caused the switch to fail to send the message.
The switch failed to acknowledge the messaging software's keep alive message. A keep alive message is a message that the messaging software sends to the switch during idle periods or after a fixed interval to ensure that the connection is still good. If this condition persists, it will lead to a major alarm that indicates that the link is down.
The messaging software is unable to use some of its administered values. It cannot obtain the port numbers or IP addresses for the switch.
The messaging software is unable to use some of its information about timeout periods and audits. The audits and the generation of alarms could be affected.
The messaging software is unable to use some of its information about timeout periods and retry intervals. The system logs the error and then uses default values.
The switch is sending invalid options to the messaging software, and the options might need to be adjusted on the switch side. The messaging software cannot establish communication with the switch. Since the link is not in operation, the system is not integrated. Callers need to enter an extension number to reach a mailbox. Also, they are not able to transfer to other destinations.
One of the following events occurred:
The system failed to locate a process. Callers might be asked to enter extension numbers.
The multiple hunt group initialization failed. Callers who are reaching systems that are operating a serial integration (DMS-100 or 5ESS) are asked to enter extension numbers.
The attendant translation initialization failed. The messaging software is unable to operate the Automated Attendant feature.
The trunk translation initialization failed. If DID lines are directly connected behind the messaging system and these lines are being used as lines to log in to the messaging software from outside the switch, the calls carried on these lines will fail.
The system failed to register a process. When the system answers the telephone, it asks the callers to enter extension numbers. While this alarm is active, message-waiting indicators are not updated.
The system has an invalid parameter specification in a parameters file. The system might ask callers to enter extension numbers. While this alarm is active, message-waiting indicator updates might fail.
The messaging software failed to use some of the information that was sent from the switch. Some telephone calls might not get the expected call answer treatment.
The messaging software had trouble with starting software that was used to interpret information from the switch. When the system answers the telephone, it asks callers to enter extension numbers.
The messaging software could not open and use the assigned serial port. This alarm failure is possibly due to a hardware failure. When the system answers the telephone, it asks callers to enter extension numbers. While this alarm is active, message-waiting indicators are not updated.