The following events are generated by the VP application and indicate a problem with the voice platform:
The system uses this event to log command executions for display in the Administration History Log or in the Maintenance Log.
ADM001 messages show the Process ID, process name, executed command, and status.
Voice messaging files were corrupted. Subscribers cannot send or receive messages. Subscribers might be hearing "System experiencing difficulties."
This alarm might occur if the system crashed or if messaging was not shut down gracefully.
(voice system).
(voice system).
Verify that users can create and retrieve messages. If users cannot create and retrieve messages, contact your remote support center.
A channel was returned to the default owner because of an abrupt exit of the prior channel owner. Any outstanding activities on the channel are canceled, and the channel is made available to take new calls.
The system experienced a timeout failure when it attempted to idle the specified channel.
The indicated file cannot be accessed for the reason listed in the message. Applications that require playing from or recording to the file will be incomplete.
The indicated file cannot be reserved for the reason listed in the message. Applications that require recording to the file will be incomplete.
The integrity checking process has received an invalid request. The system is ignoring the request.
The integrity checking process changed the state of the operating system kernel auto-reboot flag. The Maintenance Log message lists the new state.
The integrity checking process took the identified action. The Maintenance Log message lists the action.
The directory location for the integrity checking process file is accessible to nonauthorized users. The file is not secure and could be vulnerable to corruption that could have an impact on system functionality.
A file that is used by the integrity checking process is accessible to non-authorized users. The file is not secure and could be vulnerable to corruption that could impact system functionality.
The integrity checking process found a file specified by a rule that does not meet the requirements of the rule. Depending upon the rule, the integrity checking process could attempt to correct the problem or simply report it.
If the message does not indicate that the problem has been automatically corrected, contact your remote support center.
The integrity checking process is changing to the run level listed in the message. A change in run levels affects which rules are in force.
The system detected a change in the voice system hardware and automatically renumbered the channels.
Determine the frequency of the event's occurrence. If the event is occurring:
Only during the system's peak traffic hours, you might need to purchase additional resources. Contact your sales representative to purchase additional resources.
At times other than the peak traffic hours, contact your remote support center.
The card state for the identified card or channel changed as the result of an external action.
The card state for the identified card changed to broken. Applications dependent on this card will not function.
The operating system kernel detected an error and logged it to the system console. The messaging system software then placed a copy of the message into the Maintenance Log.
UNIX001 messages are informational messages. The impact of the event on voice system functionality depends on the content of the message and the severity of the problem.
The operating system kernel detected an error. The type of error that is present then determines the impact on the system. These errors might not cause the system to stop, but they usually indicate that system functionality is impaired.
Ask subscribers to delete unneeded messages.
(voice system).
(voice system).
If the problem still exists, purchase additional hours of speech. For more information, contact your Avaya sales representative.
The administrators attempt to run an administrative command, for example, list phrases, add a phrase to the speech file system, copy a phrase from the speech file system to a operating system file, or erase a phrase, has failed. Call processing is not affected.
The system is not able to guarantee that speech gaps will not occur. Gaps can occur between phrases or within a phrase.
A phrase in the speech file system is corrupt. The phrase cannot be played or removed until the problem is corrected. Call processing for other phrases is not affected.
The system detected some type of anomaly while performing the action listed in the Maintenance Log entry. The voice response action might not have been completed successfully.
The system reached the maximum number of customer input and output processes, therefore delaying speech playback. Excessive load on the system can cause this condition.