Administration Tools and Utilities

Communication Manager Messaging provides several tools and utilities that are available to enhance the system administration environment including:

INTUITY AUDIX Expert System

Since 1987, AT&T's, and now Avaya's, Services organization has used artificial intelligence technology in the form of expert system tools, in conjunction with its human technicians, to provide its customers with first-rate maintenance support. Your messaging software is supported by the INTUITY Audix Expert System, which is a computer system that facilitates solving problems in a given field or application by drawing inference from a knowledge base developed from real-life experiences. The Expert System works in the background by collecting data from a remote location. It is not an interactive tool.

For more information on how this Expert system works, see INTUITY AUDIX Expert System.

Backup and Restore

The Communication Manager server backs up messaging data to a remote FTP server by using its FTP software. In the event of a system failure, the information stored on this remote FTP server is used to restore the system back to an operational state.

You can either schedule an automatic backup, using Schedule Backup utility, or, you can manually copy information to the FTP server for security and recovery purposes at any time using Backup Now utility.

Note

A Backup Now cannot run during a Scheduled Backup. A scheduled backup cannot run during a Backup Now.

Scheduled Backup

The messaging system can automatically back up information critical to its operation at regular intervals. This kind of backup is called a Scheduled Backup. You can define exactly when the backup occurs and what data is backed up by using the Communication Manager server backup administration web pages. In the event of a system failure, some voice messages could be lost from the time of the last backup.

Backup Now

In addition to the information saved during the scheduled backups, you can manually copy information from the messaging system to the FTP server for security and recovery purposes at any time using Backup Now.

Note

Establish a regular, rigorous backup schedule based on the quality of service you plan to provide to your subscribers.

Avaya recommends performing a Backup Now at all of the following times:

After making major system changes
After entering new subscribers
When experiencing system problems to avoid losing information entered since the last unattended backup

Related Backup and Restore Information

For details on using these capabilities, see the online Help system available from the Server (Maintenance) Web page or the maintenance documentation on the Communication Manager documentation that can be downloaded from Avaya Support Site.