Making changes to a Class of Service

About this task

To change a COS:

Procedure

  1. Log in to the Messaging web page.
  2. Under Messaging Administration, select Classes-of-Service.

    You can display a list of the current COSs if you are not sure of the name of the COS you want to edit.

  3. On the Edit a Class-of-Service page, customize a specific COS.
  4. Click Save.

Result

Use the COS screen to define each Class of Service. Use the Subscriber screen to assign a COS to a subscriber.

Edit a Class-of-Service

Messaging Administration -> Classes-of-Service ->Select a COS -> Edit the Selected COS

Edit a Class-of-Service page

Field Name Valid Input Description/Procedure
Addressing Format:
  • extension

  • name

Indicates the default way a subscriber with this COS is to address messaging messages. The subscriber can use the telephone interface to change this format from the default.
Login Announcement Set: A unique name that consists of from 1 to 14 characters Indicates the announcement set that this subscriber hears when she or he logs in. If the multilingual feature is turned off, this field must either be blank or contain the word System. To access data, do the following:
  • To see a list of the announcement sets that are installed on your system, use the list annc-sets command.

  • To see which announcement set was assigned to the system set, use the display system-parameters features command.

  • NoteNote

    TTY is considered to be a language in this context, and a TTY announcement set is available for use with the messaging system.

System Multilingual is Display only Indicates whether the multilingual feature is turned on.
Call Answer Primary Annc. Set: A unique name that consists of from 1 to 14 characters Indicates the announcement set for system prompts and for the personal or standard system greeting until the caller switches languages.
Call Answer Language Choice?
  • y = yes

  • n = no

If ON appears in the System Multilingual field, enter y to enable Call Answer language choice. If this feature is enabled, a call is answered in the primary language. The caller is then invited (in the secondary language) to press # 1 to switch to the secondary language.

If ON does not appear in the System Multilingual field, enter n.

Call Answer Secondary Annc. Set A unique name consisting of from 1 to 14 characters Indicates the announcement set that is to be used for system prompts and for the personal or standard system greeting after the caller switches languages.
PERMISSIONS
Type:
  • call-answer

  • none

  • auto-attendant

  • bulletin-board

Enter either:
  • call-answer

    The caller will have both call answer and mailbox capabilities.

  • none

    The caller will have a mailbox only and no call answer capability.

  • auto-attendant

    The mailbox is an automated attendant.

  • bulletin-board

    The mailbox is an information-only recorded announcement.

For more information about the last two options, see the Automated Attendants and Bulletin Boards section.

Announcement Control?
  • y = yes

  • n = no

Allows a subscriber, particularly a system administrator, to record system announcements such as subscriber names and networked system machine names.
WarningWarning

Subscribers with this kind of permission can change system announcements that are heard by callers. Reserve this capability for system administrators.

Outcalling?
  • y = yes

  • n = no

Allows the subscriber to activate the Outcalling feature. Outcalling alerts this subscriber to new messages by having the system place a call to a pager or phone number that the subscriber specifies.
NoteNote

You must also set up the Outcalling feature for the system by using the System-Parameters Outcalling screen. See Setting Up Outcalling for more information.

SecuritySecurity

This capability can increase the risk of toll fraud. See System Security Overview for more information.

Priority Messages?
  • y = yes

  • n = no

Allows this subscriber to send priority mail messages to other messaging subscribers.
Broadcast:
  • voice

  • login

  • both

  • none

Specifies the types of broadcast messages that this subscriber can create:
  • voice

    Broadcast voice message permission only

  • login

    Login announcement permission only

  • both

    Broadcast voice message and login announcement permissions

  • none

    No broadcast message or login announcement permissions

MCAPI Access?
  • y = yes

  • n = no

 
MCAPI Message Transfer?
  • y = yes

  • n = no

 
Fax Creation?
  • y = yes

  • n = no

 
Trusted Server Access?
  • y = yes

  • n = no

Allows a trusted server to add messages to and delete messages from this subscriber's mailbox.
SecuritySecurity

A trusted server can do anything to an messaging message that an messaging subscriber can.

INCOMING MAILBOX
Order:
  • fifo (default)

  • lifo

Indicates the order for retrieving incoming mailbox messages for this subscriber:
  • fifo

    first in, first out

  • lifo

    last in, first out

Category Order: The following three letters in any order:
  • n

  • u

  • o

  • Default: nuo

Indicates the order for scanning the incoming mailbox message categories for a subscriber:
  • n

    New. Neither the header nor the message body was read.

  • u

    Unopened. The header was read but not the message body.

  • o

    Old. The header and the message body were both read.

The order oun encourages subscribers to keep a minimum number of messages stored by forcing them to scan through old messages first.

Retention Times, New, Old, and Unopened: A number from 0 to 999 Indicates the number of days that new, old, or unopened messages are retained in this subscriber's incoming mailbox.

The retention time clock is not reset to zero when a message is moved between the old, unopened, and new categories. For example, if the retention time is 10 days for all three categories, a message is removed after 10 days (not after 30 days) regardless of whether or when it is moved from one category to another.

OUTGOING MAILBOX
Order:
  • fifo (default)

  • lifo

Indicates the order for retrieving messages from this subscriber's outgoing mailbox:
  • fifo

    first in, first out

  • lifo

    last in, first out

Category Order: The following letters in any order:
  • f

  • u

  • n

  • d

  • a

  • Default: unfda

Indicates the order for scanning the outgoing mailbox message categories for a subscriber.
  • f

    File cabinet. Saved copies of created messages.

  • u

    Undelivered. Messages awaiting delivery.

  • n

    Nondeliverable. Unsuccessful message deliveries.

  • d

    Delivered. Notifications of delivered messages.

  • a

    Accessed. Notifications of delivered and accessed messages.

Retention Times File Cab and Delivered/Nondeliverable:
  • A number from 0 to 3999

Enter the number of days that file cabinet messages, delivered messages, or nondeliverable messages are retained in this subscriber's outgoing mailbox.
MISCELLANEOUS
Voice Mail Message (Seconds), Maximum Length:
  • A number from 0 to 1200

  • Default=300

Enter the maximum duration of voice or text mail messages (in seconds) that this subscriber can create.
Call Answer Message (Seconds), Maximum Length:
  • A number from 0 to 1200

  • Default=120

Enter the maximum duration of call-answer messages (in seconds) that this subscriber can receive.
End of Message Warning Time (Seconds):
  • 0 (zero)

  • A number from 15 to 60

Enter the number of seconds that a warning message plays to indicate the remaining available recording time. The system plays the warning message this number of seconds before the maximum recording time is reached.

If you enter a zero (0), no end-of-message warning is played. If you leave this field blank, the system uses the value on the System-Parameters Features screen. Otherwise, this value overrides the value on the System-Parameters Features screen.

Maximum Mailing Lists:
  • A number from 0 to 999

  • Default=25

Enter the maximum number of mailing lists that this subscriber can create.
Total Entries in all Lists:
  • A number from 0 to 9999

Enter the maximum total number of mailing list entries that this subscriber can create.
Mailbox Size (Seconds), Maximum:
  • A number from 0 to 32767 (just over 9 hours)

  • Default=20 minutes

Enter the maximum number of seconds of mailbox space for this subscriber.
Minimum Needed
  • Entries can range from 0 to 10800 seconds

  • 24 seconds is recommended

Use this field to enter the minimum mailbox space in seconds that must be available before a subscriber with this class of service will be allowed to create a voice mail message.
NoteNote

MCAPI stands for Message Core API. It is an interface that allows subscribers to transfer messages. Previously, MCAPI was known as IMAPI. An MCAPI session occurs when a messaging mailbox is being accessed by a subscriber using a messaging client program, or a trusted Server. Valid values are 0 through 128.

IMAP4 stands for Internet Messaging Access Protocol, that allows messaging mailbox access to email clients.